Shipping Policy
Last Updated: August 18, 2026
At Sarvell, we aim to provide clear and transparent shipping information for all orders. This Shipping Policy explains where we ship, how orders are processed, the shipping charges that apply, estimated delivery times, and what customers should do if an order is delayed or arrives with an issue.
1. Shipping Area
Sarvell currently ships only within the United Kingdom. We do not offer shipping to destinations outside the United Kingdom at this time.
Orders can only be delivered to a valid UK delivery address provided by the customer during checkout. Customers are responsible for ensuring that their delivery information, including the name, address, postcode, and contact details, is accurate and complete.
2. Shipping Charges
We charge a flat shipping rate of £7 per order.
The £7 shipping charge applies to orders shipped within the United Kingdom. There are no additional shipping charges added by Sarvell after checkout for standard delivery.
Any charges that may arise because of incorrect information supplied by the customer, such as costs associated with requesting a change after dispatch or arranging a new delivery due to an incorrect address, may be the customer’s responsibility where applicable.
3. Shipping Carrier
Orders are shipped using Evri.
Once an order has been dispatched, the shipment is handled by the carrier for transportation and delivery. Where tracking information is available, customers may use the tracking details provided by Sarvell to follow the progress of their shipment.
4. Order Cut-Off Time
Our daily order cut-off time is 3:30 PM (GMT+1), Monday to Friday.
Orders placed before 3:30 PM on a business day will normally enter our processing queue from that business day. Orders placed after 3:30 PM, or on weekends and applicable non-business days, will normally be treated as being received on the next business day for processing purposes.
The cut-off time affects when an order begins processing and does not mean that an order will be dispatched immediately after the cut-off time.
5. Order Processing Time
Our standard order processing time is 1–2 business days.
Processing includes receiving the order, confirming the order details, preparing the Leather Bag for shipment, packaging it, and arranging it for dispatch.
Processing time is separate from transit time. Therefore, the 1–2 business day processing period should be considered before the 3–4 business day transit period.
6. Transit Time
After an order has been dispatched, the estimated transit time is 3–4 business days.
Transit time refers to the period during which the package is travelling through the shipping carrier’s network toward the delivery address.
Transit times are estimates and may occasionally be affected by circumstances outside Sarvell’s direct control, including carrier delays, severe weather, operational disruptions, incorrect or incomplete delivery information, or other unforeseen circumstances.
7. Estimated Delivery Time
The total estimated delivery time is 4–6 business days.
This estimate is based on:
- Processing: 1–2 business days
- Transit: 3–4 business days
- Estimated total delivery: 4–6 business days
The estimated delivery period begins after considering the applicable processing period and is not a guaranteed delivery date.
8. Delivery Delays
Although we work to dispatch orders within the stated processing period, delivery dates can sometimes be affected by circumstances outside our control.
If your package is taking longer than the estimated delivery timeframe, please contact us at support@sarvell.shop with your order details. We will review the shipment information and, where applicable, help you understand the current status of the delivery.
Customers should also check any tracking information provided and ensure that the delivery address supplied at checkout was correct.
9. Late or Delayed Packages
A package may occasionally be delayed during transit after it has been handed to the carrier. A delay does not automatically mean that the package has been lost.
If your order has not arrived within the expected delivery timeframe, contact Sarvell at support@sarvell.shop. We will review the available tracking information and determine the appropriate next step based on the shipment status.
Where the carrier confirms a delivery issue, we may need to wait for the carrier’s investigation or status update before determining the appropriate resolution.
10. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information at checkout.
If an order is delayed, returned, or unable to be delivered because the customer provided an incorrect or incomplete address, Sarvell may not be responsible for additional costs associated with correcting the delivery.
If you notice an error in your delivery information after placing an order, contact us as soon as possible at support@sarvell.shop. We will try to assist, but changes may not be possible once an order has entered processing or has been dispatched.
11. Order Changes and Cancellations
Customers may request an order cancellation within 1 day (24 hours) of placing the order.
Cancellation requests should be sent to support@sarvell.shop as soon as possible and should include the order number and relevant order details.
After the 24-hour cancellation period, or once an order has entered processing or has already been dispatched, cancellation may no longer be possible. If the order can no longer be cancelled, the customer may need to follow the applicable Returns & Refund Policy after receiving the product.
12. Damaged or Incorrect Items
If your Leather Bag arrives damaged, defective, or is different from the item you ordered, please contact us at support@sarvell.shop as soon as possible.
To help us properly review the issue, customers should provide their order number and clear photographs of the product, packaging, shipping label, and the issue or damage. Additional information may be requested if necessary.
We will review the information provided to determine what happened and what resolution is appropriate. If Sarvell sent the wrong item or the product arrived damaged due to an issue attributable to Sarvell or the shipment, and the return is approved, Sarvell will cover the applicable return-label cost.
Customers should not send an item back before receiving return instructions from Sarvell.
13. Contact Us About Shipping
If you have questions about your shipment, delivery status, or shipping arrangements, please contact us:
Business Name: Sarvell
Email: support@sarvell.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 5 Albright Cl, Pocklington York YO42 2PE, United Kingdom
We aim to provide customers with clear information about their order and shipping status and will assist with reasonable shipping-related enquiries.