We'd Love to
Hear From You
Have a question about our leather bags, an existing order, shipping, returns, or anything else related to your purchase? We're here to help.
Here When You
Need Us
If you have a question about our Leather Bags, an existing order, payment, shipping, returns, refunds, or any other store-related matter, you can contact Sarvell using the details below.
We aim to provide clear and helpful information so you can get the assistance you need.
Email Support
For questions about products, orders, payments, shipping, returns, refunds, or other store matters.
support@sarvell.shopChat Support
Our chat support is available 24/7 for customer enquiries and general assistance.
Available 24/7Business Hours
For general business support, our team is available during the following hours.
Monday–Friday9:00 AM–5:00 PM (GMT+1)
What Can We
Help You With?
Product information about our Shoulder Bags and Hand Bags
Questions about an existing order
Order status and delivery information
Shipping and Evri tracking
Payment and PayPal-related order questions
Order cancellation requests
Return and refund questions
Damaged, defective, or incorrect products
Need Help With
an Existing Order?
If you are contacting us about an existing order, please include your order number in your message whenever possible. Providing your order number helps us identify the relevant order and provide a more accurate response.
For questions about a damaged, defective, or incorrect Leather Bag, please also provide clear photographs of the product, packaging, and shipping label where applicable.
Order Cancellation
Customers may request an order cancellation within 1 day (24 hours) of placing the order.
Contact us at support@sarvell.shop as soon as possible and include your order number.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
Questions About
Your Return?
If you need to request a return, contact us within 24 days from the date your order was delivered.
Please provide your order number and explain the reason for the return.
For damaged, defective, or incorrect products, clear photographs may be required so that we can review the issue before providing return instructions.
Please do not send a product back without receiving return instructions from Sarvell.
Available 24/7
Monday–Friday
9:00 AM–5:00 PM (GMT+1)
United Kingdom only
How Can We
Help?
Send us your question and we'll have the details we need to assist you.