Payment Policy
Last Updated: August 18, 2026
Sarvell provides a clear and secure payment process for customers purchasing Leather Bags from our online store. This Payment Policy explains the payment method we currently accept, when payment is taken, and what customers should know about payment-related issues.
1. Accepted Payment Method
Sarvell currently accepts PayPal as the payment method for orders placed through our online store.
Customers can complete their purchase using the payment options available through PayPal at checkout, subject to PayPal’s own terms, availability, and eligibility requirements.
2. When Payment Is Taken
Payment is required when an order is placed through the Sarvell website.
An order is not considered fully confirmed until the applicable payment has been successfully authorized or completed through PayPal.
Once payment has been successfully received, the order can proceed through our normal order-processing process.
3. Payment Confirmation
After completing payment, customers should receive confirmation of their order through the information provided during checkout.
Customers should review their order confirmation carefully and make sure the product, quantity, delivery address, and other order details are correct.
If you believe there is an error with your order or payment, contact Sarvell as soon as possible at support@sarvell.shop.
4. Payment Security
Payments made through PayPal are processed through PayPal’s payment system. Sarvell does not ask customers to send payment details, passwords, or PayPal login information directly to us by email or chat.
Customers should complete payment only through the payment options provided on our website checkout.
5. Failed or Declined Payments
If a payment is unsuccessful, declined, cancelled, or otherwise not completed through PayPal, the order may not be processed until a successful payment has been received.
If you experience a payment problem, please check the payment information available through PayPal or contact PayPal directly where appropriate.
You may also contact Sarvell at support@sarvell.shop if you believe there is an issue with your order.
6. Incorrect Payment Information
Customers are responsible for providing accurate information when completing their purchase.
If an order has been placed with incorrect information, contact us as soon as possible. We will try to assist, but changes may not be possible once the order has entered processing or has been dispatched.
7. Order Cancellation and Refunds
Customers may request cancellation within 1 day (24 hours) after placing an order.
Cancellation requests should be sent to support@sarvell.shop and should include the relevant order number.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible. If cancellation is not possible, the customer may use the applicable return process after delivery, provided the product qualifies under our Return & Refund Policy.
Approved refunds are processed through the original payment method used for the order. Sarvell processes approved refunds within 10 business days after the return has been received and approved following inspection.
The time required for the refunded funds to appear in the customer’s PayPal account may vary depending on PayPal or the customer’s financial institution.
8. Shipping Charges
Sarvell currently charges a flat shipping rate of £7 for orders delivered within the United Kingdom.
There are no additional standard shipping charges added by Sarvell beyond the stated £7 shipping rate.
9. Contact Us
If you have questions about payments, payment confirmation, refunds, or an order placed through our store, please contact us:
Business Name: Sarvell
Email: support@sarvell.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 5 Albright Cl, Pocklington York YO42 2PE, United Kingdom
We aim to provide a straightforward and transparent payment process so customers understand how payments, cancellations, shipping charges, and refunds are handled before and after placing an order.