Privacy Policy
Last Updated: August 18, 2026
At Sarvell, we respect the privacy of our customers and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you visit or purchase from our website, why we use that information, how it may be shared, how we protect it, and the choices available to you.
This policy applies to information collected through the Sarvell online store and in connection with orders, customer enquiries, returns, refunds, and other interactions with our website.
1. Information We Collect
When you use the Sarvell website or place an order, we may collect information that is necessary to provide our services.
Depending on how you interact with our store, this may include:
- Full name
- Billing and delivery address
- Email address
- Telephone or contact number, where provided
- Order details and purchase history
- Product and quantity information
- Payment-related information necessary to confirm or manage an order
- Return and refund information
- Information provided when contacting our customer support
- Information submitted through website forms
- Technical information relating to your use of our website
We only request information that is relevant to providing, managing, securing, or improving our services.
2. Payment Information
Sarvell accepts PayPal as its payment method.
Payment transactions are processed through PayPal. We do not ask customers to send their PayPal password, account password, or complete payment credentials directly to Sarvell through email or chat.
When you make a payment through PayPal, certain payment and transaction information may be processed by PayPal in accordance with its own privacy policy and terms.
3. How We Use Personal Information
We may use customer information for purposes including:
- Processing and fulfilling orders
- Arranging delivery of purchased Leather Bags
- Providing order confirmations and important order updates
- Responding to customer enquiries
- Handling returns and refunds
- Reviewing damaged, defective, or incorrect product reports
- Processing cancellations where applicable
- Maintaining records of transactions
- Preventing fraud, misuse, or unauthorized activity
- Maintaining and improving the website
- Meeting applicable legal or regulatory obligations
We do not use customer information for purposes unrelated to the operation of our business unless there is a lawful basis for doing so or the customer has provided appropriate consent where required.
4. Order and Delivery Information
When you place an order, we need certain information to process and deliver your purchase.
Your name, delivery address, contact details, and relevant order information may be used to arrange delivery through our shipping carrier, Evri, and to provide information necessary for the delivery of your order.
This information is used for order fulfilment and related customer-service purposes.
5. Customer Support
If you contact Sarvell through email, chat, or another available support channel, we may retain information from your communication so that we can respond to your enquiry and maintain an appropriate record of the interaction.
This may include your name, contact information, order number, photographs, and other information that you voluntarily provide when asking for assistance.
For example, if you contact us about a damaged or incorrect Leather Bag, we may need photographs and order information to review the issue and determine the appropriate resolution.
6. Information Provided for Returns and Refunds
If you request a return or refund, we may collect information necessary to process the request.
This may include:
- Order number
- Product information
- Reason for the return
- Photographs of the product
- Photographs of packaging or shipping labels
- Information relating to the condition of the returned product
- Refund-related information
This information is used to review the request, assess eligibility under our Return & Refund Policy, process the return, and complete any applicable refund.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support basic website functionality, remember certain preferences, understand how visitors use the website, and improve the user experience.
Cookies are small files that may be stored on your device when you visit a website.
Depending on the cookies and technologies used on the website, you may be able to manage certain cookie preferences through your browser or available website settings.
Disabling certain cookies may affect some website functionality.
8. Website and Technical Information
When visitors use our website, certain technical information may be automatically collected by the website or its hosting, security, analytics, or related services.
This may include information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate usage information
- Date and time of website activity
- Referring website or page, where available
This information may be used to maintain website security, identify technical problems, understand website usage, and improve website performance.
9. How We Share Information
Sarvell does not sell customer personal information as part of its normal business operations.
We may share information with service providers where necessary to operate the store and provide services to customers.
Depending on the service involved, this may include:
- PayPal, for payment processing
- Evri, for delivery and shipment-related services
- Website hosting, technical, security, or maintenance providers
- Professional advisers where reasonably necessary
- Government authorities or other parties where disclosure is required by applicable law
We only share information where it is reasonably necessary for the relevant business, service, legal, or security purpose.
10. Data Security
Sarvell takes reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Customers should therefore avoid sending sensitive account credentials, passwords, or payment login information through email or chat.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order processing, customer support, returns and refunds, business records, dispute resolution, fraud prevention, and legal or regulatory requirements.
The length of time information is retained may therefore depend on the type of information and the reason it was collected.
When information is no longer required, it may be securely deleted or otherwise disposed of where appropriate.
12. Your Privacy Rights
Depending on applicable UK data-protection law, you may have rights relating to your personal information.
These rights may include requesting access to personal information we hold about you, asking for inaccurate information to be corrected, requesting deletion where applicable, or raising questions about how your information is used.
Some rights may be subject to legal or other limitations, meaning that we may not always be able to fulfil every request in every circumstance.
To make a privacy-related request, contact us at support@sarvell.shop.
13. Third-Party Services
Some services used to operate our website may process information independently according to their own privacy policies and terms.
For example, PayPal processes payment information as part of its payment services, and Evri may process delivery-related information when handling shipments.
Customers should review the relevant third-party privacy information where they want further details about how those providers process information.
14. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly request or collect personal information from children for purposes that are prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or privacy practices.
When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.
Customers are encouraged to review this policy periodically to understand how personal information is handled.
16. Contact Us
If you have questions about this Privacy Policy, your personal information, or how we handle privacy requests, please contact us:
Business Name: Sarvell
Email: support@sarvell.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 5 Albright Cl, Pocklington York YO42 2PE, United Kingdom
Sarvell aims to handle customer information responsibly and transparently while using personal information only for legitimate business, service, security, and legal purposes.