Terms Of Service

Terms of Service

Last Updated: August 18, 2026

Welcome to Sarvell. These Terms of Service explain the terms that apply when you access or use the Sarvell website and when you purchase Leather Bags, including Shoulder Bags and Hand Bags, from our online store.

By using our website or placing an order, you acknowledge that you have read and understood these Terms of Service and agree to comply with the terms that apply to your use of our website and purchases.

1. About Sarvell

Sarvell is an online store offering Leather Bags, including Shoulder Bags and Hand Bags.

Business Name: Sarvell
Email: support@sarvell.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 5 Albright Cl, Pocklington York YO42 2PE, United Kingdom

Sarvell currently ships orders only within the United Kingdom.

2. Use of Our Website

You may use the Sarvell website for lawful purposes and in accordance with these Terms of Service.

You must not use the website in a way that:

Violates applicable laws or regulations
Attempts to gain unauthorized access to the website or its systems
Interferes with the normal operation or security of the website
Introduces malicious software or harmful code
Uses the website for fraudulent or deceptive activities
Misuses another person’s personal or payment information

We may take reasonable steps to restrict or prevent access where we believe the website is being misused or these Terms of Service are being violated.

3. Product Information

We make reasonable efforts to provide accurate information about the Leather Bags available on our website.

Product pages may include information such as product names, descriptions, materials, colours, sizes, photographs, and other relevant details.

Customers should review the product information carefully before placing an order. Product colours may appear slightly different depending on the customer’s device, screen settings, lighting, or photography conditions.

We do not make claims about products that are not supported by the information provided on the relevant product listing.

4. Product Availability

Product availability may change from time to time.

Adding a product to a shopping cart does not necessarily guarantee that the product will remain available until checkout is completed.

If an issue occurs with product availability after an order has been placed, we will contact the customer using the contact information provided with the order and explain the available options.

5. Prices

Prices displayed on the Sarvell website are the prices applicable at the time of purchase unless an obvious pricing or technical error occurs.

We may update product prices from time to time.

A price change will not normally affect an order that has already been successfully placed and confirmed, subject to circumstances such as an obvious pricing error or other applicable legal requirements.

6. Payment

Sarvell currently accepts PayPal for purchases made through our website.

Payment is required when an order is placed. An order will proceed for processing after the payment has been successfully authorized or completed.

Customers should not send payment credentials, passwords, or other sensitive payment information to Sarvell through email or chat.

For additional information about payments, please refer to our Payment Policy.

7. Order Confirmation

After placing an order, customers should review their order confirmation and ensure that the product, quantity, delivery address, and other information are correct.

If you identify an error, contact us as soon as possible at support@sarvell.shop.

We will try to assist with changes where possible, but changes may not be possible once an order has entered processing or has been dispatched.

8. Order Cancellation

Customers may request cancellation within 1 day (24 hours) of placing an order.

Cancellation requests should be sent to support@sarvell.shop and should include the order number and relevant order information.

After the 24-hour cancellation period, or once an order has entered processing or has been dispatched, cancellation may no longer be possible.

If cancellation is no longer possible, the customer may use the applicable return process after delivery, provided the product qualifies under our Return & Refund Policy.

9. Shipping

Sarvell ships only within the United Kingdom.

The standard shipping charge is a flat rate of £7 per order, with no additional standard shipping charges added by Sarvell.

Our standard delivery estimates are:

Order cut-off: 3:30 PM (GMT+1), Monday–Friday
Processing: 1–2 business days
Transit: 3–4 business days
Estimated total delivery: 4–6 business days
Shipping carrier: Evri

Delivery estimates are not guaranteed delivery dates and may be affected by circumstances outside Sarvell’s control, including carrier delays, severe weather, operational disruptions, incorrect delivery information, or other unforeseen circumstances.

For complete information, customers should review our Shipping Policy.

10. Returns

Eligible Leather Bags may be returned within 24 days from the date of delivery, subject to the conditions in our Return & Refund Policy.

Returns are accepted for both defective and non-defective products, subject to inspection and the applicable return requirements.

Customers should contact support@sarvell.shop before returning an item and should not send a product back without receiving return instructions.

For defective, damaged, or incorrect items, customers may be asked to provide clear photographs of the product, packaging, shipping label, and issue so that Sarvell can review the matter.

11. Return Shipping

For eligible non-defective returns, such as a change of mind, the customer is responsible for the return label and return shipping cost.

If Sarvell sends the wrong product or the product arrives damaged or defective due to an issue attributable to Sarvell, and the return is approved, Sarvell will cover the applicable return-label cost.

Sarvell charges £0 restocking fee on approved returns.

12. Exchanges

Direct exchanges are not accepted.

If a customer wants a different Leather Bag, the original eligible product must be returned in accordance with our Return & Refund Policy, and a new order must be placed separately.

13. Refunds

Approved refunds are processed through the original payment method used for the purchase.

Once an eligible return has been received and approved following inspection, Sarvell processes the refund within 10 business days.

The time required for the refund to appear in the customer’s PayPal account may vary depending on PayPal or the customer’s financial institution.

If a customer believes a refund is delayed, they should contact support@sarvell.shop so we can review the refund status.

14. Customer Responsibility

Customers are responsible for:

Providing accurate billing and delivery information
Reviewing product information before purchasing
Ensuring that payment information is accurate
Providing appropriate information when requesting support
Following the return instructions provided by Sarvell
Providing photographs or other reasonable evidence when requested for a damaged, defective, or incorrect product claim

Providing inaccurate information may result in delivery problems or delays and may affect our ability to provide timely assistance.

15. Damaged, Defective, or Incorrect Products

If a Leather Bag arrives damaged, defective, or different from the item ordered, customers should contact Sarvell as soon as possible at support@sarvell.shop.

Customers should provide clear photographs of the product and, where relevant, the packaging and shipping label.

Sarvell will review the information provided and may request additional details to determine the nature and cause of the issue.

If the issue is confirmed as being attributable to Sarvell and the return is approved, the applicable return-label cost will be covered by Sarvell.

Customers should not dispose of or return the product before receiving instructions from Sarvell, unless otherwise required by applicable law.

16. Website Content

The content available on the Sarvell website, including text, photographs, product information, graphics, logos, and other materials, is provided for the operation and presentation of our online store.

You may not reproduce, copy, modify, distribute, or commercially use Sarvell website content without appropriate authorization, except where permitted by applicable law.

17. Third-Party Services

Our store may rely on third-party services to provide certain functions.

These may include PayPal for payment processing and Evri for delivery services.

Third-party services may operate under their own terms and policies. Sarvell is not responsible for terms or practices that are controlled directly by independent third-party providers.

18. Website Availability

We aim to keep the Sarvell website available and functioning properly, but we cannot guarantee that the website will always be available without interruption.

Temporary interruptions may occur because of maintenance, technical problems, security issues, hosting problems, or circumstances outside our reasonable control.

19. Limitation of Responsibility

Sarvell will take reasonable steps to provide products and services in accordance with the information presented on our website and these Terms of Service.

However, we are not responsible for delays, interruptions, or failures caused by circumstances outside our reasonable control, including carrier delays, severe weather, technical failures, third-party service interruptions, or other unforeseen events.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

20. Changes to These Terms

Sarvell may update these Terms of Service from time to time to reflect changes to our services, website, business practices, or legal requirements.

When changes are made, the updated version will be published on this page with a revised “Last Updated” date.

Customers should review the Terms of Service periodically for any updates.

21. Applicable Law

These Terms of Service are intended to operate in accordance with applicable laws and regulations.

Nothing in these Terms is intended to remove or restrict any mandatory consumer rights that apply to customers under applicable law.

22. Contact Us

If you have questions about these Terms of Service, an order, a product, payment, shipping, returns, or any other matter relating to Sarvell, please contact us:

We aim to provide clear information about our products, orders, payments, shipping, returns, and customer responsibilities so that customers can make informed purchasing decisions.